Shipping Policy

Shipping Costs

Domestic Shipping — United States

Free shipping is available on all orders within the United States. No minimum purchase is required.

International Shipping

International shipping rates are calculated at checkout based on your destination country, package weight, and available shipping options.

The applicable shipping cost is displayed before you complete your purchase.

Order Processing Time

Orders are typically processed and shipped within 1–2 business days after payment confirmation.

Orders are processed Monday through Friday, excluding U.S. federal holidays.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.

Shipping and Delivery Times

United States Delivery

Delivery times within the United States vary depending on the destination, shipping carrier, and other delivery conditions. Please refer to the estimated delivery information available at checkout when provided.

International Delivery

International delivery typically takes 7–21 business days after shipment. Actual delivery times may vary depending on the destination country, carrier, customs procedures, and local delivery conditions.

Tracking information is provided for international shipments where available.

International shipping costs are calculated and displayed at checkout before payment.

Customs Fees and Import Duties

International orders may be subject to customs fees, import duties, taxes, or other charges imposed by the destination country.

Unless explicitly stated otherwise at checkout, these charges are the buyer’s responsibility and are not included in the product price or shipping cost.

We recommend checking with your local customs office for information about possible charges before placing an international order.

Packaging and Order Preparation

Orders are prepared and packaged with care to help protect items during transit.

Appropriate packaging is used to help ensure that fashion items and accessories arrive in good condition.

Order Tracking

When tracking information is available, it will be included in your shipping confirmation email.

Tracking updates may take some time to appear after the carrier receives the package. If your tracking information has not updated for an extended period, please contact our customer support team.

Shipping Delays

Delivery estimates are not guaranteed. Delays may occur because of carrier operations, severe weather, customs inspections, public holidays, or other circumstances outside our reasonable control.

If your shipment appears significantly delayed, contact us with your order number so we can help you review the available tracking information.

Lost or Damaged Shipments

If your order arrives damaged or appears to be lost in transit, please contact us at support@bestvanessa.com.

Include your order number and, if applicable, clear photographs of the damaged items and packaging.

We will review the information and work with the shipping carrier or relevant supplier where appropriate to help resolve the issue.

Shipping Policy and Returns

Shipping information is separate from our return and refund conditions. Before requesting a return, please review our Refund and Returns Policy for applicable instructions and conditions.

For information about how we handle personal information, please read our Privacy Policy.